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Helen Brafield Service User Involvement

Группа авторов Social Care, Service Users and User Involvement


Social Care, Service Users and User Involvement provides a definitive introduction to practical, philosophical and theoretical issues at the heart of user involvement. This book provides an accessible account of the latest research findings regarding user involvement on three levels: the delivery and provision of services, practice and practitioners, and research and evaluation. It explores a wide range of service user needs and concerns, including the latest developments in personalisation and the effect of the Equality Act 2010. First-hand accounts illustrate the range of issues and service user needs which could be addressed by increased involvement within and beyond the social care system. The book also distinguishes between user views and user involvement, and addresses their processes outcomes and impact, as well as their measurement. This book will be a key source of information for care workers, service managers, policy makers, researchers, service users and social and health care professionals involved in social care and support service planning.

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Jan Wallcraft Handbook of Service User Involvement in Mental Health Research


Service user involvement in mental health research poses specific challenges for both researchers and service users. The book describes the relevant background and principles underlying the concept of service user involvement in mental health research, providing relevant practical advice on how to engage with service users and how to build and maintain research collaboration on a professional level. It highlights common practical problems in service user involvement, based on experience from various countries with different social policies and suggests ways to avoid pitfalls and common difficulties. The book helps researchers decide which level of service user involvement will be adequate for their research activities and what will be feasible in view of the practicalities involved. It is also ideal for service users who are interested in becoming involved in research, providing relevant background information on the possibilities of involvement in professional research.

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Группа авторов Mental Health, Service User Involvement and Recovery


As the momentum for personalisation and recovery approaches grows, service users are increasingly participating as partners in all aspects of health and social care delivery, policy-making and professional training. This book provides an overview of service user involvement in mental health, its origins and current practice and policy. Written cooperatively by service users and academics, this book conveys a vital connection between recovery and involvement, offering a framework of values and helpful strategies to promote meaningful user participation. By sharing their personal narratives and contributing their views, service user authors demonstrate how taking control of their own care facilitates a swifter and more satisfying recovery. The book further acknowledges the bilateral value of user involvement in the development of mental health services, student learning, collaborative research and challenging social stigma, providing examples and critical appraisal of how this is currently being implemented. With a strong, positive emphasis on the benefits to all stakeholders, Service User Involvement and Recovery in Mental Health offers guidelines for good practice that will be relevant to health and social care practitioners, service users, students, researchers and educators.

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Jackie Martin Making Partnerships with Service Users and Advocacy Groups Work


The word 'partnership' is often used to describe the relationship between health and social care providers and service users, but in reality this can appear to be empty rhetoric. Stakeholders may fulfil their obligations and use the language of service user involvement while traditional attitudes and practice remain unchanged. This inspiring book sets out how to make true partnership work. Built around the stories of real partnerships and written collaboratively with service users groups and individuals, it introduces the concept of 'growing spaces' where people can pool ideas, energy, skills and experience, resulting in joint effort and mutual reward. All the stages of making a partnership work are covered, starting with the growing conditions needed and how to sow the first seeds. Developing 'green shoots', which include confidence and trust, and signs of 'sickness', such as fear of speaking out, are discussed. The grassroots experiences which lay at the heart of the book exhibit an array of different forms of partnership and dispersal of good practice in action. This unique book will be essential reading for students and practitioners in health and social care, service users, as well as anyone involved in service user involvement and community development.

3150.85 RUR

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Helen Morris Service Integration and Management (SIAM®) Foundation Study Guide

Helen Morris Service Integration And Management (SIAM) Foundation Courseware

Mary Gillespie Helen Service Providers. ASPs, ISPs, MSPs, and WSPs


A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

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Nick de Voil User Experience Foundations


Making user experience (UX) central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence.
This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.

2341.65 RUR

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Helen Brafield is an independent consultant and trainer working with organisations in the voluntary sector. She worked for 20 years in the not-for-profit sector, managing and developing staff and services predominantly for homeless people. Terry Eckersley has worked at YMCA for 11 years and is currently CEO of Woking YMCA, UK.

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Helen Brafield is an independent consultant and trainer working with organisations in the voluntary sector. She worked for 20 years in the not-for-profit sector, managing and developing staff and services predominantly for homeless people. Terry Eckersley has worked at YMCA for 11 years and is currently CEO of Woking YMCA, UK.

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Helen Brafield is an independent consultant and trainer working with organisations in the voluntary sector. She worked for 20 years in the not-for-profit sector, managing and developing staff and services predominantly for homeless people. Terry Eckersley has worked at YMCA for 11 years and is currently CEO of Woking YMCA, UK. --This text refers to an out of print or unavailable edition of ...

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Helen Weinbaum Devil Dogs of Space


Jeanne of Jupiter and Warren of Earth – each fighting in the service of their respective planets – enemies in deadly opposition, yet lovers of intense devotion! But one must be the victor – and the other must die!<P>Written by Helen Weinbaum, one of the few women to write science fiction for the pulp magazines, here is a classic space opera!

77.88 RUR

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Hendrik Berndt Towards 4G Technologies


Find out how the exciting new developments towards 4G mobile services and technologies will put the user at centre stage. Towards 4G Technologies provides a comprehensive explanation of future networking and service delivering technologies for next generation mobile systems. The authors explain how personalization, mobile middleware, peer-to-peer services, semantic computing, and content-awareness fit into this new concept and why they will become a necessity for future mobile services. The book presents the latest challenges and opportunities of Next Generation Mobile Systems, explaining new paradigms of service provisioning that include flexible and adaptable services. Towards 4G Technologies: Gives a comprehensive description of future networking and service delivering technologies. Covers hot topics such as intelligent user profiling, proactive service selection, context-aware service provisioning and ubiquitous computing. Introduces seemingly diverse technologies to show how they will play together to create a new user experience. Includes case studies to illustrate the theory. This invaluable guide will provide telecoms engineers in R&D departments, CTOs, and telecoms managers as well as academic researchers in electrical, electronic engineering and telecommunications with a comprehensive understanding of next generation mobile system technologies and services.

15138.29 RUR

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Ulla Koivukoski Managing Mobile Services


New, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet, as the systems grow more complex and diverse, so do the challenges of managing them. Service management derives from technologies used in fixed telephony systems and has evolved towards supporting packet-based services in an increasingly open environment. It is common belief that 3G (and later 4G) services will change the way we communicate and interrelate. The user will be put at centre stage and systems will be able to handle intelligent user profiles, proactive service selection, context-aware service provisioning and ubiquitous computing. Managing, charging for, and controlling these services render traditional business models inadequate and demand new solutions. Managing Mobile Services Covers challenges, solutions and technologies for implementing IP-based services in a mobile environment, with special attention to security, flexibility and charging. Discusses business models, service management architectures and standardization efforts. Considers requirements and characteristics of services, and service modelling. Includes two case studies illustrating the challenges, technologies and solutions involved with real-world service management. This book gives telecommunications/data engineers, operators and service providers as well as students and academics an in-depth understanding of the issues involved in implementing and managing new value-added services.

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Прокладки в бюстгальтер Helen Harper одноразовые, 60 шт / уп

Кресло Woodville Helen серое


15489.5 RUR
Helen серое Woodville

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Gerardo Gomez End-to-End Quality of Service over Cellular Networks


This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

16089.46 RUR

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Tomi Ahonen T. m-Profits


UMTS as a technology allows for exciting new applications of some of the best ideas of services in the fixed telecoms, cellular/mobile telecoms, and internet environments, with many revolutionary new possibilities which simply do not exist in the current media and communications vehicles.The current worldwide interest in UMTS/3G is driven partly by the iminent roll-out of the new infrastructure during 2002/3. The general consensus in the telecoms industry is that that services will be driving this new UMTS/3G industry, and with no historical reference points, a large worldwide demand exists for this type of book. 'm-Profits: Making Money from 3G Servives' will discuss 3G services from the view of what is needed for the service to provide value to the user, which technical features of the 3G network will be used, what is the value proposition for the user, how will money be made out of delivering the service, and discussions on how revenue sharing propositions might work to benefit content providers and network operators. * Addresses subject from the viewpoints of network operator, virtual operator, service provider, content provider, and end-user * Explains how will money be made out of delivering 3G services * Covers the key issues of 'revenue sharing' and competition * Includes 12 service vignettes Essential reading for mobile operators dealing with marketing, product development, 3G people, content providers, business Development, mobile Services people, consultants, bankers and media professionals.

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Helen Sanderson Making Individual Service Funds Work for People with Dementia Living in Care Homes


Dispelling the myths about how personalisation works for people with dementia living in care homes, this book demonstrates how to introduce Individual Service Funds (ISFs), what works and what doesn't, and how to deal with difficulties and setbacks. Individual Service Funds are one way that people living with dementia can have a personal budget. The authors explain how they went about introducing the principles of ISFs to people living with dementia in a large care home in Stockport, without using any additional funding. They describe the person-centred practices used and the involvement of the council, commissioners, staff and families. Through clear and detailed stories and examples, they demonstrate the dramatic approach to quality of life for people with dementia the approach can deliver. There is a strong emphasis on managerial and organisational issues, including getting staff 'on board', providing adequate support, budgeting, building effective partnerships and implementing change. Providing helpful insights and examples for good practice, this book is essential reading for all those involved in providing personalised care for people with dementia living in care homes, including care staff, care home managers, local authority commissioners, service providers and policy makers.

3150.85 RUR

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Oxenbury Helen Helen Oxenbury Nursery Collection


Includes such favorites as "Sing a Song of Sixpence," "Tiny Tim," "Little Red Riding Hood," and "The Three Little Pigs" This collection brings together a wealth of traditional nursery stories and rhymes, beautifully illustrated by Helen Oxenbury, one of today's foremost illustrators. This new collection has been specially selected by Helen from three previous collections: Tiny Tim, The Helen Oxenbury Nursery Rhyme Book, and The Helen Oxenbury Nursery Story Book. With her distinctive verve and wit, Helen's illustrations bring these classic rhymes and tales to life.

874 RUR

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Детские одноразовые пеленки Helen Harper Soft&Dry 40х60 (60 шт.)

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